Privacy Policy
TradeYard respects your privacy and is committed to protecting the personal information you provide when using our website, placing orders, contacting us, or interacting with our online support channels.
1. Information We Collect
We may collect personal information such as your name, phone number, email address, billing address, delivery address, order details, payment status, live chat messages, contact form submissions, and website activity information.
2. How We Use Your Information
We use your information to process orders, arrange delivery, provide customer support, respond to enquiries, confirm payments, manage returns or refunds, improve our website, and communicate with you about your order or enquiry.
3. Payments
Payments are processed through our secure payment provider. TradeYard does not store full card details on the website. Payment status and order confirmation details may be stored for order processing and accounting purposes.
4. Live Chat and Customer Support
If you use our live chat or chatbot support, we may collect the information you provide in the chat, including your name, contact details, product enquiry, order query, and any other information needed to assist you.
5. Website Analytics and Cookies
TradeYard may use analytics tools such as Google Analytics to understand website traffic, product views, search behaviour, and customer activity on the website. Cookies may be used to support cart functionality, checkout, security, analytics, and website performance.
6. Sharing of Information
We may share necessary information with trusted service providers such as payment providers, delivery or courier partners, website hosting providers, analytics tools, and support systems. Information is only shared where needed to operate the store, process orders, provide support, or comply with legal requirements.
7. Delivery Information
Your delivery details may be used and shared with delivery partners or suppliers where necessary to arrange shipment, delivery, collection, or order fulfilment.
8. Data Security
We take reasonable steps to protect customer information against unauthorised access, loss, misuse, or disclosure. However, no online system can be guaranteed to be completely secure, and customers should also keep their account login details safe.
9. Customer Accounts
If you create an account on TradeYard, your account may store your order history, contact details, billing details, delivery details, and related customer information. You are responsible for keeping your login details confidential.
10. Retention of Information
We keep customer and order information for as long as reasonably necessary for order processing, customer support, accounting, legal, tax, security, and business record purposes.
11. Your Rights
You may contact TradeYard to request access to, correction of, or deletion of your personal information where applicable. Some information may need to be retained where required for legal, tax, accounting, order, or security purposes.
12. Marketing Communication
TradeYard may contact customers about their orders or enquiries. We will not send direct marketing messages where consent is required unless the customer has agreed to receive such communication or where permitted by law.
13. Changes to This Policy
TradeYard may update this Privacy Policy from time to time. The latest version will be available on this page.
14. Contact Details
For privacy-related questions or customer support, contact TradeYard:
Email:
info@tradeyard.co.za
WhatsApp:
(082) 892-5470
Privacy Policy
Last updated: May 2026
1. Introduction
Trade Yard (Pty) Ltd (“Trade Yard”, “we”, “us”, “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This policy explains how we collect, use, store and protect your personal information when you use our website at tradeyard.co.za.
2. Information We Collect
We collect the following personal information:
- Full name
- Email address
- Phone number
- Delivery and billing address
- Payment information (processed securely via PayFast)
- IP address and browser information
- Order history and preferences
3. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Send order confirmations and updates
- Respond to your enquiries
- Improve our website and services
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We share your information only with:
- Our suppliers to fulfil your orders
- PayFast for secure payment processing
- Courier and delivery partners
- Legal authorities when required by law
5. Cookies
Our website uses cookies to improve your browsing experience. You may disable cookies in your browser settings however this may affect website functionality.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or destruction. All payment transactions are processed through PayFast’s secure encrypted platform.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
8. Your Rights
Under POPIA you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to the processing of your personal information
- Lodge a complaint with the Information Regulator
9. Contact Us
For any privacy related enquiries or to exercise your rights contact us at:
Trade Yard (Pty) Ltd Email: support@tradeyard.co.za Website: tradeyard.co.za
10. Information Regulator
If you are unhappy with how we handle your personal information you may contact the Information Regulator of South Africa at: Email: inforeg@justice.gov.za Website: www.justice.gov.za/inforeg