Shipping Policy

Shipping Policy

TradeYard delivers tools, hardware, accessories, and related products across South Africa. Delivery charges are calculated at checkout where applicable.

Order Processing

Orders are processed during business hours, Monday to Friday, 8am – 5pm. Orders placed outside business hours will be processed on the next business day.

Delivery Areas

We offer delivery across South Africa. Delivery availability and costs may depend on the product size, weight, quantity, and delivery location.

Delivery Timeframes

Delivery timeframes may vary depending on stock availability, courier schedules, supplier lead times, and the customer’s delivery area. We will communicate with customers if there are any major delays.

Large or Heavy Items

Some large, heavy, or bulky products may require a custom delivery arrangement. If this applies to your order, TradeYard will contact you to confirm the best delivery option.

Incorrect Delivery Details

Customers are responsible for providing accurate delivery details at checkout. TradeYard cannot be held responsible for delays caused by incorrect or incomplete delivery information.

Need Help?

For delivery support, contact us at info@tradeyard.co.za or WhatsApp us on (082) 892-5470.

Shipping Policy

Last updated: May 2026

1. Delivery Area

Trade Yard currently delivers within South Africa only.

2. Delivery Costs

  • Standard delivery: R150 on orders below R1000
  • Free delivery on orders of R1000 and above

3. Delivery Timeframes

Orders are processed within 1-2 business days of payment confirmation. Estimated delivery timeframes are as follows:

  • Gauteng: 2-3 business days
  • Major urban areas: 3-5 business days
  • Remote and rural areas: 5-7 business days

Please note these are estimates and are subject to supplier and courier availability. Trade Yard is not liable for delays beyond our control.

4. Order Processing

Orders are processed on business days only — Monday to Friday excluding South African public holidays. Orders placed over weekends or public holidays will be processed the next business day.

5. Order Tracking

Once your order has been dispatched you will receive a confirmation email with tracking information where available.

6. Delivery Address

Please ensure your delivery address is correct at checkout. Trade Yard is not responsible for orders delivered to incorrect addresses provided by the customer.

7. Failed Deliveries

If a delivery attempt is unsuccessful the courier will make contact to arrange redelivery. Additional redelivery charges may apply.

8. Damaged Goods

If your order arrives damaged please contact us within 48 hours of delivery at support@tradeyard.co.za with your order number and photos of the damage.

9. Contact Us

For any shipping enquiries contact us at:

Trade Yard (Pty) Ltd Email: support@tradeyard.co.za Website: tradeyard.co.za